FAQS

Frequently Asked Questions (FAQs)

  • How can I track my order? Once your order has shipped, you will receive an email containing a tracking number. You can click the link in the email to view the real-time shipping progress.
  • What payment methods do you accept? We support several secure payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and common mobile payment tools.
  • What should I do if I receive a damaged item? We sincerely apologize! Please take a photo of the damaged area within 48 hours of receiving the item and send it to us via our contact page or email, and we will arrange a refund or a free replacement for you.
  • How long does shipping usually take? Standard shipping typically takes 3–7 business days. The specific time depends on your location, and you will see an estimated delivery date in the system once the order has been shipped.

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